Super user network manager, Vilnius

(8 5) 271 51 55

Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.Our client – Outokumpu is one of the largest Finnish companies and a global leader in stainless steel. Company creates advanced materials that are efficient, long lasting and recyclable – thus building a world that lasts forever. Stainless steel, invented a century ago, is an ideal material to create lasting solutions in demanding applications from cutlery to bridges, energy and medical equipment: it is 100% recyclable, corrosion-resistant, maintenance-free, durable and hygienic. Outokumpu employs 11,000 professionals in more than 30 countries, with headquarters in Espoo, Finland and shares listed in Nasdaq Helsinki. Outokumpu is opening a Business Service Center in Vilnius and looking for highly motivated talents to join this new growing organization.

Job information

As the Super user network manager / Service Manger you are responsible for building and managing Outokumpu Super User Network, manage the internal IT tools, build for end user experience in IT services. You act in close co-operation with Service Managers and Service Desk managers as well as IT Tools Solutions manager. You must have good experience of using and understanding of most common ITIL processes.

ACCOUNTABILITIES

• Build and further develop OTK Super User Network
• Manage as IT Tools service contracts
• Budget and follow-up cost allocation
• Manage the support vendor and contract
• Seek improvements for end user experience in Service.now tool
• Responsible that IT tools in your scope are matching Outokumpu business requirements and further develop them

Requirements

• 8 + years of Service Management Experience
• University Degree of IT or relevant business degree
• ITIL Certified
• Experience working in Global organization
• Experience of multivendor IT delivery model
• Good English skills, written and spoken

Company offers

We are offering you an interesting and challenging position, good career opportunities and benefits in a global environment.

If you’re interested, please send your CV in English to am[eta]afr.lt  with subject “SUPER USER NETWORK MANAGER”. We advise you not to wait until the deadline of the advertisement and encourage you to apply today as we’re already interviewing. Also if you know someone who would be interested, please share this openly as we have a couple of open vacancies.

Confidentiality guaranteed and only selected applicants will be contacted.

For more open vacancies please visit www.afr.lt (Alliance for Recruitment)