Know your customer specialist, Vilnius

(8 5) 271 51 55

Simplika – international recruitment company offering flexible employment solutions (temporary, permanent recruitment, candidate assessment) in the Baltic countries. We strive to be a quality provider to our Clients and a good advisor and partner to our candidates.

Our client - one of the worldwide leaders in money movement services which offers one of the easiest ways for families and friends to send money and stay connected almost anywhere in the world.

At the moment we are looking for motivated employee:

KYC (Know Your Customer) is responsible for identifying how the services are being used by the customers. As part of the team you will perform investigation on customer’s transactional history, interview customers over the phone/e-mail or other off-line applications, and make a decision whether the services can be used further.

Key Responsibilities

• Perform transactional history analysis, due diligence, and AML Compliance interviews in order to identify potential consumer fraud or questionable activity in an effort to protect customers and the company
• Effectively perform inbound and outbound phone interviews (60% of the working time) and offline tasks (40%)
• Ensure excellent customer service
• Deliver  high quality and productivity results that meet the identified targets
• Learn continuously to enhance AML Compliance product and process knowledge

Key Requirements

• Fluency in English and knowledge of Norwegian language
• Bachelor degree or equivalent
• Strong analytical skills, attention to details, and independent decision making
• Proficiency in Microsoft Office (Excel, Word) 
• Ability to multitask and navigate through multiple systems at the same time
• Flexibility to work in various shifts, according to business needs
• Experience in customer service and/or AML Compliance would be an advantage