Operations specialist, Vilnius

(8 5) 271 51 55

Danske Bank is the largest bank in Denmark and one of the leading banks in Northern Europe. It is an exciting opportunity to join a newly established IT site, Danske Group IT Lithuania (DGITL), where you will become a part of an international community of 2,400 IT Professionals in three sites (Lithuania, Denmark, and India). 

A career at Danske Bank Group IT is an opportunity to work with complex tech challenges and help develop Danske Bank’s competitive edge on innovative digital solutions. We have grown over 340 IT professionals in a year and that is the fastest growth of an IT organization in Lithuania ever.

Job description:

As distributed technologies operations specialist you will be part of Distributed Technologies Operations Centre (DTOC) team that works closely together with Distributed Technologies (2nd line) specialists to ensure IT services availability or restore IT services as quickly as possible. DTOC is the first line to foresee, prevent or react on threats to Danske Bank’s production IT environment. DTOC specialists are working shifts to provide service 24/7.

Responsibilities:

• Act as a first point of contact regarding supported IT infrastructure;
• Take responsibility for full incident lifecycle and SLA fulfillment;
• Follow documented processes and procedures;
• Identify improvement opportunities for DTOC tools, processes and procedures;
• Participate in team knowledge sharing and cross-training.

Primary tasks/deliveries:

• Real-time monitoring of supported Windows and Linux servers;
• Reacting to events/alerts, raising incidents as necessary;
• Ensure timely and accurate incident resolution or escalation to 2nd line or other supporting teams;
• Follow-up on incident resolution and closure by other teams, ensure overall SLA fulfillment;
• Create and maintain incident resolution, standard changes documentation;
• Create and maintain DTOC process and procedures documentation.

Requirements:  

Professional competencies (skills and knowledge):

• Higher education in IT or related fields;
• Experience in Windows/Linux server monitoring and support;
• Experience with ITIL event, incident, change management processes (ITIL foundation certificate would be an advantage);
• Experience in ITSM tool (e.g. ServiceNow, HP SM, BMC Remedy,  Marval or similar);
• Experience with creating runbooks / operational handbooks would be an advantage.

Personal competencies (personality and attitude):

• Strong analytical skills;
• Strong responsibility;
• Attention to detail;
• Good communication skills both in written and spoken English.

We offer:  

• An inspiring environment in a large IT organization.
• A perfect opportunity to join a growing IT team and face the challenge and the opportunity to influence and shape the newly established team in Vilnius.
• Work in an international team which concentrates on innovative business facing solutions.
• An extensive training program to ensure that your skills are maintained and updated on an ongoing basis.
• Highly skilled team and career opportunities.

• Cross business career opportunities in bank.

Please send your application to cvLT@strategicstaff.comOnly selected candidates will be contacted.