Revel Systems is a hybrid cloud-based Point-of-Sale system for restaurants and retail establishments that enables real time access to data with a scalable, secure, and centrally managed solution. We have created revolutionary software, paired with the iPad that has caused a massive paradigm shift in the Point-of-Sale industry. Revel iPad POS combined with our great team is what got us here today, and is what will continue to propel us forward in the future. And today we are looking for |
Job description: The Workforce Analyst works in a collaborative team-based environment under the direction of the Workforce Manager, this position supports the business with workforce information, trends, and analysis reports, analysis and dashboards. The Workforce Analyst carries out the regular scheduling responsibilities and provides schedule analysis and staff recommendations to meet service center goals. It requires detailed, accurate, and timely completion of scheduling reports. Duties and Responsibilities: - Providing analytic support to address a wide range of workforce issues requiring research and accuracy
- Developing and planning work schedules for the forecasted flow in comply with the legislation of respective countries
- Coordinating the scheduling of training, meetings and other off-phone exceptions in universal customer support center and multi-site environment
- Monitoring and adjusting work schedules due to flow alterations, sickness, training, other business requirements in real time
- Redistributing of resources among the services according to the scenarios discussed in real time
Requirements: - University Degree in Math, Statistics, Business (or last year student)
- Analytical approach with the ability to interpret information and trends
- Advanced Microsoft Excel Skills
- Must be available to work late shifts
- Committed to learn new systems and processes
- Strong communication skills, proficient written and spoken English language is a must
- Call/customer support center operations experience is a plus
We offer: - An attractive remuneration package;
- Continuous personal and professional development;
- Being part of an innovation REVELution!
REVELUP YOUR DREAM! |