Transition manager, Vilnius

With roots dating back to 1898, Lindorff is a full-service European credit management service provider. Lindorff offers information services, payment services, invoicing services, debt collection and debt purchase.

Lindorff is particularly strong in the financial industry, where it holds a leading position in Europe. Today the company has 3100 employees in 13 countries with headquarters in Oslo, Norway.  In 2014 Lindorff generated € 475 million in net revenue (2013: € 447 million). Visit www.lindorff.com for more information.

We would like to invite a new member to join our international team in newly established Business Service Center in Vilnius for the position of:

with strong skills in Change and Stakeholder Management

Key Responsibilities:

• Managing individual transition plans and program performance across defined phases and work streams.
• Provide and ensure transition plan, methodology, tools & templates.
• Initiate and mobilize the transition project teams across operations.
• Participate in all governance meetings with internal stakeholders – daily, weekly and monthly.
• Review of project proposals to determine goals, time frame, procedures for accomplishment of the project.
• Planning business needs and managing staff and budget outcomes in line with expected expenditure.
• Managing project transformation and transferring responsibilities and service activities from the customer to LBS site.
• Planning and monitoring the transition programs.
• Identification and scheduling project deliverables, milestones and required tasks.
• Maintaining agreed KPI’s and performance targets to achieve required service levels.
• Review and manage changes through the transition project lifecycle.
• Share transition knowledge for further waves & next countries to join LBS.
• Escalate major Transition issues to Management with recommendations on how to address.

Required Skills and Experience:

• At least 3 years’ experience of Transition Management
• Excellent communication skills with a strong ability to persuade and influence stakeholders.
• Ability to work effectively in diverse, multi-cultural environments at Global Level.
• Demonstrated success of working effectively under short timeframes and significant pressure.
• Knowledge of Service Transition delivery practices, process and tools.
• Risk management experience with ability to proactively assess/manage/mitigate risks.
• Experience in interfacing with Country teams in developing/validating transition solutions and proposals.
• Very good planning skills with proficiency in using project management tools like MS project.
• Experience of managing, direct/matrix, project managers, technical resource and other resource assigned to a Service Transition.

The successful candidate would have good communication skills and be able to produce documentation to a high standard. You should display a high attention to detail and be able to establish effective working relationships with clients and business representatives. Working language is English.

Being an employee in Lindorff means working with enthusiastic colleagues in a dynamic and professional environment, and as an employee you will be encouraged to continuously develop towards your potential.  Lindorff is very good at spotting talents and providing interesting opportunities for those who work hard and actively strive towards achieving results.

If interested, please send your CV indicating the position until 30th of November to HR.lt@lindorff.com